Payment and Refund Policy for the Winek Application
Last updated: May 28, 2026
This policy defines the payment, subscription, cancellation, and refund terms applicable to the use of the Winek application, owned and operated by E.U.R.L TRANS-APP, whose registered office is located in Chéraga, Algiers, Algeria, and which is officially registered with the Commercial Register.
By using the Winek application or subscribing to any of its services, you acknowledge that you have read, understood, and accepted this policy.
1. Nature of the Service
Winek is an intermediary digital platform designed to enable drivers to use the application’s services, appear on the platform, receive customer requests, and manage their activity in accordance with the General Terms of Use.
Amounts paid as subscriptions do not constitute the price of a transportation trip and do not represent a commission on rides. They correspond exclusively to the use of a digital service within the application.
2. Accepted Payment Methods
Users may pay for subscriptions and available fees within the application through the payment methods provided by Winek, including:
Electronic payment by CIB bank card or Edahabia card, when this service is available.
Payment through approved agents or payment points, when this service is available.
Any other payment method that Winek may add later and announce within the application.
Electronic payment transactions are carried out through secure and approved payment gateways. Winek does not store bank card numbers, CVV codes, or OTP confirmation codes.
3. Subscriptions and Fees
Winek offers different subscription plans, including daily, weekly, monthly subscriptions, or any other plans that may be offered later within the application.
The subscription amount and its validity period are clearly displayed before payment confirmation.
The subscription is activated after the payment has been successfully confirmed by the payment system or by Winek administration in the case of manual payment.
In the case of a daily subscription, the usage period starts according to the rules displayed in the application at the time of subscription.
4. Payment Confirmation and Invoicing
After successful payment, the user receives a notification within the application or a confirmation message through the available means.
An invoice or electronic payment receipt may be issued when this service is available. This document includes the required legal and tax information according to the nature of the transaction and the payment method used.
The user is responsible for verifying the accuracy of their information before confirming payment.
5. Payment Failure
A payment transaction may fail for reasons beyond Winek’s control, including insufficient balance, card refusal, incorrect confirmation code, connection interruption, or temporary malfunction at the bank or payment gateway level.
In the event that an amount is debited from the user’s account without activation of the subscription, the user must contact Winek support and provide the transaction number or proof of payment so that the transaction can be verified and processed as soon as possible.
If Winek confirms that the amount was collected without activation of the service, the subscription will either be activated or the amount will be refunded, depending on the case.
6. Cancellation Policy
The user may stop using the application at any time.
Stopping the use of the application does not automatically entitle the user to a refund of the subscription if the service has been activated or if the user has started benefiting from it.
The subscription may not be transferred to another user unless expressly authorized by Winek.
7. Refund Policy
A refund request may be accepted in the following cases:
An amount was debited without activation of the subscription.
A double charge was made for the same subscription due to a technical error.
An incorrect amount was paid as a result of a confirmed technical malfunction.
The user was unable to access the service due to an error directly attributable to Winek, after verification of the case.
Refunds are not accepted in the following cases:
If the subscription has been activated and the user has benefited from the service.
If non-use of the service is due to the user, including deletion of the application, forgotten account details, poor internet connection, or failure to complete registration information.
If the user has violated the application’s Terms of Use or if their account has been suspended for a violation.
If the subscription period has expired without being used by the user.
If the payment was made outside official channels or without acceptable proof.
8. Refund Request Processing Time
Refund requests are reviewed within an estimated period of 7 to 15 business days from the date of receipt of the complete request with the required documents.
The time required for the amount to be returned to the user’s account may vary depending on the bank, payment gateway, or payment method used.
9. Refund Request Procedure
To request a refund, the user must contact Winek support via:
Or through the support section of the application, when available.
The request must include the following information:
First and last name.
Phone number associated with the account.
Date and time of payment.
Transaction amount.
Payment method used.
Transaction number or copy of the payment receipt, if available.
A brief description of the issue.
Winek reserves the right to request additional information in order to verify the validity of the request.
10. Payments Through Agents
In the case of payment through an approved agent or payment point, the user must keep the payment receipt or any official proof.
Winek accepts no responsibility for payments made outside approved agents or without clear proof.
Any dispute relating to undocumented manual payment may not be processed.
11. Prices and Changes
Winek reserves the right to modify subscription prices, add new plans, or remove existing plans.
New changes do not affect subscriptions already paid and activated before the date of modification, unless required by law or by a technical issue requiring specific processing.
Updated prices are displayed within the application before payment confirmation.
12. Taxes and Fees
Prices may include or be subject to applicable legal taxes and fees in accordance with the regulations in force in Algeria.
The invoice or payment receipt, when available, specifies the financial and tax details related to the transaction.
13. Fraud Prevention and Misuse
Winek reserves the right to refuse or suspend any payment transaction or refund request in the event of indications of fraud, unlawful use, account manipulation, or violation of the Terms of Use.
Winek also reserves the right to initiate appropriate legal proceedings in the event of any attempted fraud or illegal use of the service.
14. Protection of Payment Data
Winek never asks the user to share their OTP code, CVV code, or an image of their bank card by phone, messaging applications, or social media.
The user must not share sensitive payment data with any person.
Winek processes personal data related to accounts and payments in accordance with its Privacy Policy and the laws applicable in Algeria.
15. Contact
For any question relating to payment or refunds, you may contact Winek via: